Welcome to Veiose! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing our products.

1. General
These Terms and Conditions ("Terms") govern your use of the Veiose website ("Website") and the purchase of products from Veiose. By accessing this Website, you agree to these Terms, as well as any policies or additional terms that may apply to specific products or services.

2. Products
Veiose offers luxury candles made from apricot coconut wax and housed in hand-blown glass jars. The candles are sold for personal use only and not for resale. Product descriptions, pricing, and availability are subject to change at any time without notice.

2.1 Product Information
We aim to ensure that the information about our products is accurate. However, slight variations in product appearance (such as color or texture) may occur due to the handmade nature of our products. These variations are part of the uniqueness of each item.

2.2 Pricing
Prices for our products are displayed in USD, and we reserve the right to change prices at any time. Any promotions or discounts are subject to terms that will be clearly communicated during the promotion period.

3. Order and Payment
3.1 Order Acceptance
By placing an order through our Website, you are offering to purchase a product subject to these Terms. We reserve the right to accept or reject your order at our discretion.

3.2 Payment
We accept major credit cards, PayPal, and other payment methods as indicated at checkout. All payments must be completed in full before your order is processed and shipped.

3.3 Order Changes or Cancellations
Once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing the checkout process.

4. Shipping and Delivery
We aim to ship products within the time frame stated at checkout. Shipping times may vary depending on your location. Veiose is not responsible for delays caused by third-party couriers or events outside our control.

4.1 International Shipping
International shipping is available on a case-by-case basis. Import duties and taxes may apply for orders shipped outside of the United States, and these charges are the responsibility of the customer. Please check with your local customs office for more information.

5. Returns and Refunds
5.1 Returns
Due to the handmade and personal nature of our candles, all sales are final. However, if your item arrives damaged or defective, please contact us at contact@veiose.com within 14 days of delivery, and we will work to resolve the issue.

5.2 Refunds
Refunds are issued only for damaged or defective items. If approved, the refund will be processed to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

6. Intellectual Property
All content on this Website, including but not limited to text, images, logos, designs, and graphics, is the property of Veiose and is protected by intellectual property laws. You may not use, copy, reproduce, or distribute any of the content without prior written permission from Veiose.

7. Limitation of Liability
Veiose will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this Website or the products sold through it. Our total liability to you for any claim related to your use of the Website or purchase of products shall not exceed the amount paid for the product in question.

8. Dispute Resolution and Arbitration
Any dispute arising out of or related to these Terms or the purchase of products from Veiose shall be resolved through binding arbitration. By using this Website, you agree to resolve any disputes individually, and waive any right to bring or participate in class actions against Veiose.

9. Class Action Waiver
You agree that any claim or dispute will be resolved on an individual basis and may not be brought as a class action or other representative proceeding. By accepting these Terms, you are waiving your right to participate in a class action lawsuit against Veiose.

10. Governing Law
These Terms and your use of this Website are governed by the laws of New York, United States, without regard to its conflict of law principles.

11. Changes to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the Website following the posting of changes constitutes acceptance of those changes.

12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:

Email: contact@veiose.com
Mail: P.O. Box 2533,Poughkeepsie, NY 12603