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Product questions

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What are your candles made of?

 Our candles are made from a base mix of natural apricot, soy and coconut wax with paraffin added to enhance performance.

 

How long will the candle burn? 

Depending on environment and burning pattern, our 8oz candles can burn 40-50 hours.

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Do your candles contain any harmful chemicals? 

No. Our candles are made from our formulated wax mix, fragrance, and primed cotton wicks. All products are phthalate and lead free.

 

How should I care for my candle to ensure it burns evenly 

We specifically crafted our candle to provide you with the highest candle experience. However, to help maintain your candle, it is advised to trim wicks to maintain 1/4 inch length, avoid burning for longer than 4 hours, cover candle when not in use, and always place candle(s) in a fire resistant stable environment. 

 

Can I reuse the candle jar? 

Please feel free to reuse the jar. Make sure to regularly examine jars for chips, cracks and irregularities.   

 

How strong are the candle scents? 

Like many things in life, this is a personal preference. For the best experience, we recommend using the candle in bathrooms and small bedrooms. However, large spaces can be filled by using multiple candles.  

What is your return policy?

We sincerely apologize for any inconvenience caused by receiving a damaged item. Your satisfaction is our top priority, and we’re committed to resolving this issue as quickly as possible.

Conditions for Return:

  • Broken items must be reported within 5 days of delivery.

  • To initiate a return, please email us at contact@veiose.com with your order number and a description or photos of the damage.

  • Returns requested after the 5-day window may not be eligible for a replacement or refund.

  • Items must be returned in their original packaging, including any accessories, manuals, or documentation.

If for any reason you are unsatisfied with your purchase, please don’t hesitate to reach out to us at contact@veiose.com. We’ll be happy to offer a full refund or send a replacement item to ensure your complete satisfaction.

We appreciate your understanding and will work to resolve this matter promptly.

Do you offer international shipping?

While international shipping is not available as a standard option, we are happy to explore the possibility of fulfilling orders outside the U.S. on a case-by-case basis. If you're interested in shipping to a location outside the United States, please reach out to our customer service team. We’ll review your request and provide detailed information regarding potential shipping options, costs, and estimated delivery times.

Thank you for your understanding and continued support. We look forward to helping you bring our products into your home, wherever you are!

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